Have questions? We have answers.
Why should I use AutoShip?
• Automatic product discounts.
• Free Shipping on most products.
• Home delivery – when you need it.
• Pause, skip, or delay shipments.
• Cancel anytime with no fees.
• Never worry about running out again!
How do I sign up for AutoShip?
• Click the AutoShip option on a product page, in the cart or during checkout.
• Once you’re ready to checkout, click “Proceed to Checkout”
• Select your pet or horse.
• Choose frequency (example: shipped every 4 weeks).
What if my AutoShip order is a prescription requiring refills from my veterinarian?
• Your AutoShipment will still be placed and we will contact your clinic for a prescription at that time if refills are needed from your veterinarian.
• If your veterinarian denies the refill request you will be notified via email.
• Your credit card will not be charged and the product will not ship.
• Your AutoShip frequency will remain the same.
• Your next recurring shipment will be ordered on the date shown in your account.
Tues: 7:00 am-7:00 pm
Sat: 8:00 am - 1:00 pm